This feature requires you to have Caller ID service enabled on your line. To make sure that you have this service and that it is active, contact your telephone service provider.
Solution:
You may need to add an extra command to your Windows configuration to activate the recognition of the caller identification.
Do one of the following:
Windows XP users: Click Windows Start > Control Panel.
Windows 2000 users: Click Windows Start > Settings > Control Panel.
Select your modem and click on Properties, then click the Advanced tab.
Add the following to the Extra Settings box: +vcid=1
