This procedure addresses a number of symptoms that you might experience with your modem:
Verify the physical cable connections between your computer and your modem.
Refer to the LED descriptions and then check the LEDs on the modem to make sure you are receiving power and that are no errors.
If you have any difficulty with your modem, verify that it was installed correctly:
Do one of the following:
Windows XP users: Click Windows Start > Control Panel.
Windows 2000 users: Click Windows Start > Settings > Control Panel.
Double-click the Phone and Modem Options icon.
Click the Modems tab. Make sure that the correct modem is highlighted.
Click the Properties button.
Click the Diagnostics tab.
Click the Query Modem button. You should see a series of commands and responses from the modem. This means your computer can communicate with the modem.
If your modem is not listed and/or you do not see a series of commands and responses:
Check that all connectors are properly attached to your modem and your computer.
Check that the PWR LED is illuminated.
Restart your computer.
Perform the installation procedure again.
Check your modem again using the Control Panel as described above.
If you still have trouble using the modem, follow the procedure below that best describes your symptom:
