My modem won't dial out or doesn't answer incoming calls.

For Both Dialing and Answering Problems:

Solution:

You might have a bad phone cord connection to your modem, or your phone cord may be plugged into the wrong jack. The phone cord should be plugged into the jack labelled TELCO on the modem and into the wall phone jack. Use the phone cord included in your modem's box if possible.

Solution:

You may have devices between the modem and the phone jack. There should be no line splitters, fax machines, or other devices between the modem and the wall jack.

Office Users:

Solution:

You may have plugged your modem's phone cord into a digital line, which can damage your modem. Contact your phone system administrator if you are unsure whether or not your phone line is digital.

If your phone system requires dialing “9” to access an outside line, be sure to add “9” before the number you are dialing.

Voice Mail Users:

Solution:

If you have voice mail provided by your local phone company, your dial tone may be altered when messages are waiting. Retrieve your voice mail to restore your normal dial tone.

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