My software isn't recognizing my modem.

Solution:

Your communications software may not function properly if you have more than one version of the software installed, you are using an older version, or you have more than one communications software package installed on your system. We highly recommend using the communications software provided with your modem on the Installation CD-ROM.

Solution:

You may not have the correct modem type selected in your software or in Windows.

1. Do one of the following:

   • Windows XP users: Click Windows Start > Control Panel.

   • Windows 2000 users: Click Windows Start > Settings > Control Panel.

2. Double-click the Phone and Modems icon and then click the Modem tab.
   
   

You will see a list of installed modems. You can also add, remove, or view the properties of modems from this window. The U.S. Robotics modem you have installed should be present in the list of installed modems. If none of the modem descriptions in the list matches your U.S. Robotics modem or no modems are listed, your modem is not installed properly. Try reinstalling your modem.

Solution:

If you are using Dial-Up Networking, it may not be configured correctly. Check your configuration and make sure you have the correct modem selected:

1. Do one of the following:

   • Windows XP: Click Windows Start > All Programs > Accessories > Communications > Network Connections.

   • Windows 2000:Click Windows Start > Programs > Accessories > Communications > Network and Dialup Connection.

2. Right-click the connection you are trying to use, and click Properties.

3. Make sure that the description for the modem is USRobotics V.92 USB Modem. If it doesn’t match, select the proper modem description.

Solution:

Your communications software may not function properly if you have more than one version of the software installed, you are using an older version, or you have more than one communications application installed on your system.